Refund Policy

Can I return or exchange individual items in the box?

We accept returns / replace individual items that are damaged, missing, or defective only. Please email us at weareohmbox@gmail.com and attach required photo evidence of any damages/defects within 3 days of receipt of the box. Our team will gladly ship you any replacements for items ASAP!

What if I received a damaged or incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our sincerest apologies! As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at weareohmbox@gmail.com and attach required photo evidence of any damages/defects within 3 days of receipt of the box.

Please ensure you send us photos of: 

1) The outside condition of the box upon delivery
2) The damaged Item showing evident damage/leakage
3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos!

You may be required to return the damaged goods in order for us to process the claim. We will gladly provide a shipping label if that is the case.